This is a tool that helps monitor calls and find information about callers.
SmartCallMonitor is a calling and monitoring software for TAPI capable hardware like a telephone system or an ISDN card. SmartCallMonitor is a phone client software for TAPI capable hardware like a telephone system or an ISDN card. It also monitors calls using a NCID (Network caller ID) server, which is provided by a VoIP-Box. All incoming calls are compared with information/contact details you have in your MS Outlook contacts. When found, it will display full information about the caller including name, address etc. Information displayed is arranged in datasheet. If not found, the program can use an internet reverse search service to obtain information about the caller via MSN WhitePages (for example). A Google search can be initiated directly from the monitoring software to look for further information about a call such as its website. The detailed view shows you all information about the selected entry at a glance. It will ease your work by saving information about the caller (e.g. time and date of each call), creating call back reminder and other useful features. The caller id functionality could be used with all compatible devices be it modems, fax machines, or mobile phones. You will be able to accept, end, make, and even put calls on hold and so on.
Answered calls are recorded on Outlook Journal. You can set it so that you are reminded of missed calls through email alerts and a call back monitor. Detailed view of the chosen entry includes all information about the call. This is a very good product. If you are looking for a similar solution, this is a good candidate for a trial in your exact set up.